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Marketing Daily – March 2012

Marketing Daily – March 2012

iModerate Author

Mar 08, 2012

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Understanding Social Media ‘Personas’ Is Key

[excerpt] A new study from Coca-Cola Retailing Research Council of North America and The  Integer Group defines four types of social media “personas” and key insights  about how they engage with brands and shop.

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iModerate Author

The insights I received from iModerate really brought our NPS program to life. While it was always highly-visible and important to key stakeholders it did not resonate as well with the majority of employees. The iModerate piece rounded out the NPS program and brought it to a place where it is now more valued, transparent and salient across the organization. Having the consumer’s voice and that context has helped us build business cases and impact operations in a way that has led to great success.

Adriana Smith, Manager, Brand Strategy, NRG Energy