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Survey Magazine – September 2012

Survey Magazine – September 2012

iModerate Author

Sep 28, 2012

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20 Researchers You Need to Know

[excerpt] Jenn Jackson has spent the vast majority of her research career with iModerate. Starting as a moderator, Jenn has excelled in every role she has taken on, and made an impact on every aspect of the organization.

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iModerate Author

The insights I received from iModerate really brought our NPS program to life. While it was always highly-visible and important to key stakeholders it did not resonate as well with the majority of employees. The iModerate piece rounded out the NPS program and brought it to a place where it is now more valued, transparent and salient across the organization. Having the consumer’s voice and that context has helped us build business cases and impact operations in a way that has led to great success.

Adriana Smith, Manager, Brand Strategy, NRG Energy